Delivery Information

We deliver to the UK and to international countries.

All orders over 60kg must be placed via the Customer Services team. Please see contact details on the left.

All Whittard of Chelsea UK mainland deliveries are made by courier and are delivered between 9:00am and 5:00pm Monday to Friday, excluding any bank holidays. Saturday deliveries are made between 9:00am and 12:00pm. Deliveries can sometimes be made outside of these hours.

If you are not at home between 9:00am and 5:00pm Monday to Friday, we recommend arranging delivery to your work address. If we do deliver to you at home and no one is in, our couriers will leave a card telling you about how to collect your delivery. Any unclaimed or undelivered orders will eventually make their way back to our warehouse.

Whittard of Chelsea does not recommend customers to leave instructions to our couriers for your goods to be left outside your delivery address. Should the customer wish to proceed with this option, Whittard of Chelsea will not be responsible for any loss or damage.

We offer five delivery services:

1. Standard Delivery £3.95

  • Service available to UK mainland, Scottish Highlands and Islands, Isles of Scilly, Alderney, Sark & Herm, Isle of Wight, Isle of Man, Guernsey, Jersey and Northern Ireland.
  • This is our standard delivery service and usually arrives between 3 to 5 working days after placing your order. Depending on the size and weight of your delivery, we will either use Royal Mail tracked service or a courier to deliver your order. 
  • The only time we will charge more for a standard delivery is if your parcel weighs more than 5kg - for orders over 5kg an additional delivery charge will be applied according to weight as outlined below.
  • Please see below for a full breakdown of prices by weight and country.

2. Standard UK deliveries over £40 qualify for FREE DELIVERY

  • Only valid on standard UK deliveries valued at £40 or more, after other dicsounts have been applied, excluding postage and packing related charges.
  • Only valid on UK destinations including the Scottish Highlands and Islands.
  • An order constitutes a single delivery to a single address.
  • Free Delivery is not available with out Premium Next Day/Saturday Delivery service.
  • Orders over 10kg do not apply, an additional delivery charge will be applied.
  • This offer is only redeemable online.

3. Click & Collect: FREE for collection in store

  • Only available for delivery to the UK.
  • Orders may take up to 5 working days before they are ready for collection from store.
  • Click & Collect orders will be held in store for 10 days, after which point your order will be cancelled and refunded in full.
  • You will not be able to collect your order without bringing your order number to store with you.
  • Jura Coffee Machines, Coffee Hit Grinders and Brewed by Hand Heaters and not available for Click & Collect.
  • Find out more about Click & Collect here.

4. Premium Next Day UK Delivery £6.95

  • Service available to UK mainland only. Scottish Highlands and Islands, Isles of Scilly, Alderney, Sark & Herm, Isle of Wight, Isle of Man, Guernsey, Jersey and Northern Ireland are excluded from this service.
  • If you would like your order delivered the very next day, and you place your order on the website or through our Customer Services Team before 3pm Monday to Thursday, we will deliver the next working day. If you place your order on a Friday, we will deliver it on the following Monday, unless this is a bank holiday. If your order is placed on a Saturday or Sunday, your order will be delivered the following Tuesday.
  • Please note that this service is not available for the following post codes: 

    AB31-38, AB40-56, IV1, IV2, IV3-IV28, IV30-32, IV36-40, IV52-54, IV63, KW1-14, PA21-26, PA27-38, PH4, PH5-41, PH49-50, BT, HS, IV41-49, IV51, IV55-56, KA27-28, KW15-17, PA20, PA41-49, PA60-78, PH42-44, ZE, IM, GY, JE.

    Next Day Delivery Weight Thresholds:

    0 -15kgs £6.95
    15.1 - 30kgs £10.45
    30.1 - 45kgs £13.95
    45.1 - 60kgs £60.00

5. Premium UK Saturday Delivery £11.95

  • Service available to UK mainland only. Scottish Highlands and Islands, Isles of Scilly, Alderney, Sark & Herm, Isle of Wight, Isle of Man, Guernsey, Jersey and Northern Ireland are excluded from this service.
  • Premium UK Saturday orders can be made up until 12:00 on the Friday before.
  • Please note that this service is not available for the following post codes: 

    AB31-38, AB40-56, IV1, IV2, IV3-IV28, IV30-32, IV36-40, IV52-54, IV63, KW1-14, PA21-26, PA27-38, PH4, PH5-41, PH49-50, BT, HS, IV41-49, IV51, IV55-56, KA27-28, KW15-17, PA20, PA41-49, PA60-78, PH42-44, ZE, IM, GY, JE.

    Saturday Delivery Weight Thresholds:

    0 -15kgs £11.95
    15.1 - 30kgs £23.90
    30.1 - 45kgs £47.80
    45.1 - 60kgs £96.00
Deliveries from Suppliers

Please note, a number of our products are despatched direct from our suppliers. Deliveries from suppliers can only be delivered to a UK address. Your item will be despatched separately from other items on your order that come from our warehouse. You will only be charged one shipping cost and your product(s) will be delivered within 3-5 working days. We regret that Next Day/Saturday delivery is not available on items despatched directly from our suppliers. You will be notified if you product is delivered directly from a supplier at the checkout.

Deliveries to BFPO Addresses

Deliveries to BFPO addresses are charged at our UK standard delivery rate of £3.95. The parcel will be sent to the BFPO sorting office. Unfortunately we are unable to provide any tracking information after the parcel arrives at the BFPO sorting office and onwards. Whittard of Chelsea will not be liable for any loss or damage of the goods delivered to a BFPO address. Please ring our customer service for further information on this service should you have any concerns.

Additional charges to International Orders    

An order may be subject to additional custom charges in certain countries. Please be aware that Whittard is not liable for these charges. All orders to Israel are subject to customs charges. All orders over £30 to Canada and orders over £50 to Japan (excluding delivery charge) will be billed for additional custom charges.

International Deliveries

Our international deliveries are charged by weight. Once you have placed your order, the delivery charge will appear in the checkout pages. Please allow up to 14 working days for international deliveries to arrive.

We are unable to ship more than 5Kg's of tea per order to Australia, due to Australian custom regulations.  All orders to Australian addresses must have a contact telephone number in order to comply with our courier regulations. 

Delivery Prices by Zone and Weight

 Zone

 

Up to 3kgs

3.1 – 5kgs

5.1 – 10kgs

10.1 – 20kgs

20.1 – 30kgs

30.1 – 40kgs

40.1 - 60kgs

1

3-5 days

£3.95

£3.95

£4.50

£5.50

£6.50

£7.50

£15.00

2

3-10 days

£9.50
£12.50
£22.50
£27.50
£33.50
£46.00

£80.00

3

3-10 days

£12.50
£16.00
£24.00
£27.50
£33.50
£46.00

£80.00

4

2-10 days

£19.00
£25.00
£37.00
£52.00
£64.00
£82.00

£170.00

5

4-8 days

£19.00
£25.00
£45.00
£75.00
£100.00
£150.00
£200.00

6

4-14 days

£25.00
£35.00
£57.50
£95.00
£132.00
£176.00

£260.00

Note: All orders over 60kgs must be placed via our Customer Services team who can be contacted on 0800 015 4395.

Zones Defined
Zone 1 Zone 2 Zone 3 Zone 4 Zone 5 Zone 6
UK Austria Czech Republic Albania USA Argentina
  Balearic Islands Estonia Bosnia & Herzegovina   Australia
  Belgium Greece Bulgaria   Bahrain
  Canary Islands Latvia Croatia/Hrvatska   Belarus
  Denmark Lithuania Cyprus   Brazil
  Finland Poland Gibraltar   Canada
  France Portugal Iceland   Chile
  Germany Slovak Republic Malta   Egypt
  Hungary Slovenia Romania   Georgia
  Ireland   Switzerland   Hong Kong
  Italy   Turkey   India
  Luxembourg   Ukraine   Iraq
  Monaco       Israel
  Netherlands       Japan
  Spain       Korea, Republic of
  Sweden       Malaysia
          New Zealand
          Norway
          Saudi Arabia
          Singapore
          Taiwan
          Thailand
          Tunisia
          United Arab Emirates
          Vietnam