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Privacy Terms and Conditions
Disclaimer
Whittard.com provides this site and makes no representations or warranties of any kind with respect to it or its contents and disclaims all such representations and warranties. In addition, Whittard.com makes no representations or warranties about the accuracy, completeness, or suitability for any purpose of the contents of any advertisements or any information and graphics published therein. The contents of this site may contain technical inaccuracies or typographical errors. All liability of Whittard.com howsoever arising for any such inaccuracies or errors is expressly excluded to the fullest extent permitted by law.
Neither Whittard.com nor any of its employees or other representatives can accept any liability for damages arising out of or in connection with the use of this site. This is a comprehensive limitation of liability that applies to all damages of any kind, including (without limitation) compensation, direct, indirect or consequential damages, loss of data , income or profit, loss of or damage to property and claims of third parties. It is agreed that Whittard.com shall have the right at any time, without the necessity to give notice, to revise any prices advertised.
Orders in respect of goods and services advertised or offered on the site shall not form binding contractual relationships until expressly accepted by Whittard.com and are all subject to availability. Use of this web site is on the understanding that all brand names, product names, titles and copyrights displayed are the trade marks or trade names or copyrights of their respective holders and permission has been given to Whittard.com in respect of the use of any such brand names, product names or titles or copyrights. Whittard.com uses Secure Socket Layer (SSL) to both protect users of the site's credit card service and to assist their worries concerning shopping online. However, any losses incurred or sustained by users who transmit information by means of email or other internet links shall, save where culpable negligence is proved, be borne solely and exclusively by that customer and in no event shall any such losses in whole or in part be borne by Whittard.com. The necessity for users to sign out on completion of their shopping when using public computers cannot be stressed more as Whittard.com cannot accept any liability flowing from such failure.
Copyright
Permission is granted only to electronically copy and/or print in hard copy portions of this site for the sole purpose of placing an order with Whittard.com or using this site as a shopping resource. Any other use of materials on this site (including reproduction for purposes other than those noted above and modification, distribution, or republication) without the prior written permission of Whittard.com is strictly prohibited. All design, text, graphics and the selection or arrangement thereof are the copyright of Whittard.com. Trade Marks All trade marks, product names and company names or logos cited herein are the property of their respective owners.
Our Terms of Business
General Whittard.com must either itself or for and on behalf of advertisers receive payment of the whole of the price for any goods or services that you order before your order shall be deemed ready for acceptance. Acceptance of your order shall be signified by the sending of an email to you at your email address you provide on the order form. Whittard.com's acceptance of your order has the effect of bringing into existence a lgally binding contract Definitions In these Terms and conditions: Whittard.com is a trade name of Whittard of Chelsea and when used in these conditions it includes any connected organisation that actually supplies goods ordered by you or any successor to that business; "working day" means every day of a calendar year apart from weekends and statutory ad publiclidays means Whittard.com and you together; "you" and "your" means the person ordering goods under these Terms and conditions.
Price
The prices payable for goods or services that you order are as set out on our Web site. Delivery charges are extra to the price quoted. Delivery to some locations may not be possible.
Returns
You can also return your purchase by post. However, before you do please e-mail customer.services@whittard.co.uk for confirmation - You must return your purchase within 30 days and enclose your proof of purchase, order/invoice details and reason for return. If you are returning a faulty or incorrect product you will not be responsible for paying the postage. We will notify you of refund once we've received and processed the returned item.
Please take into account overseas postage times, once received we will process your return within 3 working days. If you have any questions, or need further information then please contact us:
Whittard of Chelsea
Unit 2 Ravens Way
Crow Lane Industrial Estate
Northamptonshire
NN3 9UD
Freephone:
0800 0154 3945
Overseas:
+44 (0) 207 819 6510
Fax:
+44 (0) 870 607 9684
E-mail:
info@whittard.co.uk
Your Statutory rights will not be affected Availability If Whittard.com has insufficient stock to deliver the goods ordered by you, any sum debited by Whittard.com from your credit card will be re-credited to your account and Whittard.com will notify you by email at the address given by you on your order form. The refund will be made as soon as possible and in any event within 30 days of your order.
Whittard.com
Will not be obliged to offer any additional compensation for disappointment suffered. Delivery 1. Unless specifically agreed Whittard.com will only deliver goods ordered by you to the billing address of the credit card used to make the payment. 2. Ownership of the goods you have ordered will pass to you on their being delivered to you or to the person you nominate and we have agreed to deliver to. Once goods have been delivered to you you hold them at your own risk and Whittard.com will not be liable for their loss or destruction.
Delivery
Times: We endeavour to despatch ALL orders from our warehouse within 24 hours. UK Orders under 1kg in weight will be sent via first class post. Please allow up to 7 working days for delivery of your order. Orders over 1kg in weight will be sent via courier. Please allow up to 7 working days for delivery of your order. A signature will be required. After three attempted deliveries your order will be automatically returned to our warehouse. If you are unable to take delivery of your order a card will be left with details of attempted delivery and a telephone number to call. n.b All orders returned to our warehouse for non-delivery will be subject to a further delivery charge. OVERSEAS Orders under 1kg in weight will be sent via Airmail. Please allow up to 14 working days for delivery of your order. Orders over 1kg in weight will be sent via UPS. Please allow up to 10 working days for delivery of your order.
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