Free Delivery*Free Click & CollectFree Returns More Less

*Delivery is free for all orders £40 and over, or have your items delivered to your nearest store for free with our Click & Collect service. More Details

Returns are free and simple under our Taste Guarantee. Either return in store or contact us to arrange a return.

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Delivery and Returns

How much does delivery cost?

We offer five delivery services:

1. Standard UK delivery is £3.95 - We offer free standard UK delivery when you spend over £40.

2. Next-Day UK mainland delivery is £6.95

3. Saturday UK mainland delivery is £11.95

4. Click and Collect is FREE collection from one of our UK stores. Click here for further information.

5. International delivery is from £9.50 and is charged by the total parcel weight and Country zone. Click here for further information.

Do you offer free delivery?

We offer free UK standard delivery when you spend over £40.

Or have your items delivered to your nearest store for free with our Click and Collect service.  Click here for further information.

When can I expect delivery of my order?

We offer five delivery services:

1. Standard UK delivery: approximately 3-5 working days after placing your order.

2. Next-Day delivery: If you place your order before 3pm Monday to Thursday, we will deliver the next working day.  If you place your order on a Friday before 3pm, we will deliver it on the following Monday, unless this is a bank holiday. If your order is placed after 3pm on a Friday, your order will be delivered the following Tuesday.

3. Saturday delivery: If you place your order before 12pm on Friday, we will deliver on the Saturday.  If you place your order after 12pm on a Friday, your order will be delivered on the Saturday the following week.

4. Click and Collect orders can take between 2-7 working days to arrive to your chosen store. Click here for more information.

5. International deliveries: Please allow up to 14 working days for international deliveries to arrive.  Click here for more information.

All Whittard of Chelsea deliveries are made by courier and are delivered between 9am and 5pm Monday to Friday, excluding bank holidays. Saturday deliveries are made between 9am and 1pm.

Please note that deliveries can sometimes be made outside of these hours, particularly during peak seasons.

Can I receive my order quickly?

We offer two quicker delivery services to the mainland UK:

1. Next-Day delivery: If you place your order before 3pm Monday to Thursday, we will deliver the next working day.  If you place your before 3pm on a Friday, we will deliver it on the following Monday, unless this is a bank holiday. If your order is placed after 3pm on a Friday, your order will be delivered the following Tuesday.

2. Saturday delivery: If you place your order before 12pm on Friday, we will deliver on the Saturday.  If you place your order after 12pm on a Friday, your order will be delivered on Saturday of the following week.

Please note that these services are only available to the mainland UK and are not available for the following post codes:

AB31-38, AB40-56, IV1-IV28, IV30-32, IV36-40, IV52-54, IV41-49, IV51, IV55-56, IV63, KW1-14, PA21-26, PA27-38, PH4-41, PH49-50, BT, HS, KA27-28, KW15-17, PA20, PA41-49, PA60-78, PH42-44, ZE, IM, GY, JE.

Which courier do you use?

Your order will be delivered by Hermes courier for UK standard deliveries, UK Mail Courier for Next-Day and Saturday deliveries and Nightline Courier for Ireland deliveries.

For International orders, delivery is with your local postal service or DHL.

Do you deliver outside the UK?

We deliver to the following Countries, defined in price and weight zones:

Zone 1: UK

Zone 2: Austria, Balearic Islands, Belgium, Canary Islands, Denmark, Finland, France, Germany, Hungary, Ireland, Italy, Luxembourg, Monaco, Netherlands, Spain, Sweden

Zone 3: Czech Republic, Estonia, Greece, Latvia, Lithuania, Poland, Portugal, Slovak Republic, Slovenia

Zone 4: Albania, Bosnia & Herzegovina, Bulgaria, Croatia/Hrvatska, Cyprus, Gibraltar, Iceland, Malta, Romania, Switzerland, Turkey, Ukraine

Zone 5: USA

Zone 6: Argentina, Australia, Bahrain, Belarus, Brazil, Canada, Chile, Egypt, Georgia, Hong Kong, India, Iraq, Israel, Japan, Republic of Korea, Malaysia, New Zealand, Norway, Saudi Arabia, Singapore, Taiwan, Thailand, Tunisia, United Arab Emirates, Vietnam

Click here for delivery prices by zone and parcel weight.

All orders over 60kgs must be placed via our Customer Service team who can be contacted here.

Please note we are unable to ship more than 5Kg of tea per order to Australia, due to Australian custom regulations.  All orders to Australian addresses must have a contact telephone number in order to comply with our courier regulations. 

How can I track my order?

When your order is despatched, you will receive an email notification which will include a tracking reference and link.  This tracking link is clickable and will direct you to the tracking status with the courier.

Please note that tracking will not update until 12 hours from the despatch of your order.

Why have I been charged an additional charge on my delivery?

This may be because your order is over 10kg in weight, the delivery address is outside of mainland UK, or it is an international delivery.

Please contact our Customer Service Team here who will be able to confirm what you have been charged and why.

Do you deliver to a BFPO address?

Deliveries to BFPO addresses are charged at our UK standard delivery rate of £3.95.

The parcel will be sent to the BFPO sorting office. Unfortunately we are unable to provide any tracking information after the parcel arrives at the BFPO sorting office and onwards. Whittard of Chelsea will not be liable for any loss or damage of the goods delivered to a BFPO address. Please contact our Customer Service Team for further information should you have any concerns.

Do you deliver to PO Boxes?

We are unable to deliver to PO Boxes and do not recommend that customers order for delivery to a PO Box address. Orders cannot be refunded if they have been sent to a PO Box address.

What happens if I’m not at home to receive my delivery?

If you are not at home between 9am and 5pm Monday to Friday, we recommend arranging delivery to your work address. If we do attempt to deliver to you at home and no one is in, our courier will leave a card informing you how to collect your delivery.  Any unclaimed or undelivered orders will eventually make their way back to our Returns department, where a refund will be automatically processed.

Please note that we do not recommend customers to leave instructions for goods to be left outside their delivery address. Should the customer wish to proceed with this option, Whittard of Chelsea will not be responsible for any loss or damage.

What is your Returns Address?

We offer a free returns address from any UK post office:

Freepost RSXJ-SUTE-KAJG
Whittard of Chelsea
C/O Dalepak Ltd
DC139 Style Way
Pineham, Northampton
NN4 9EX

Click here for further information on our Returns process.

What should I do if I have a problem with my delivery?

We hope you receive your items in tip top condition however, in the unlikely event you receive a faulty, damaged, incorrect or missing item, please follow the instructions on your order delivery note.

Click here for our Returns process.

Should you have any queries, please contact our Customer Service team here where we can resolve this for you.
 

Why can't certain products be shipped to Australia?

Australia is very strict about certain products that enter the Country - specifically fruit and flowers. With these items there is always a very small risk that insects may be present and they are therefore considered a threat to enter the Country.

In addition to this, we are unable to ship more than 5Kg's of tea per order to Australia, due to Australian custom regulations.  All orders to Australian addresses must have a contact telephone number in order to comply with our courier regulations.

Click and Collect

How do I select Click and Collect for my order?

Simply place your order online at www.whittard.co.uk and select the ‘Click & Collect in store’ as a delivery option at the checkout. Continue to checkout as normal, selecting your preferred store at the delivery stage of the process.  You will be able to review the order and check you have chosen the correct store before you confirm your order.

Click here for further information.

How soon can I collect my order?

Orders can take between 2-7 working days to arrive at your chosen store.  You will be notified by email when your order is on its way to the store, and again when your order is ready to collect.

Please contact our Customer Service team here for further information of when your order will be ready to collect, as some stores receive quicker deliveries than others.

You are able to collect your order at any time during the standard store opening hours. You can check the store's opening hours by clicking here to view our store finder.

Do I have to pay to collect my order?

No, our Click and Collect service is free of charge.

How will I know my order is ready to collect?

We will keep you up to date with your order progress, by sending you an Email notification when your order is on its way to the store and another when your order has arrived in store and is ready to collect.

Click here for further information.

If you do not receive any Emails of your order progress after 5 working days of placing your order, please contact our Customer Service team here so that they can check your order progress.

What do I need to bring with me to collect my order?

Please bring your order confirmation email with the order number to the store to collect your order.

If you are happy for someone else to collect your order on your behalf, please give them your order number, order confirmation email and post code.  Our store teams cannot release your order without this information.

What happens if I don’t collect my order?

Click and Collect orders are held in store for 10 days.  If you do not collect your order within this time, the order will be cancelled and refunded automatically.

Should you wish to collect your order after this time, please contact the store team directly or our Customer Service here within the 10 days, and the store can keep your order a little longer for you.

Click here for further information.

Can a friend collect my order?

Absolutely.  If you are happy for someone else to collect your order on your behalf, please give them your order number, order confirmation email and post code.  Our store teams cannot release your order without this information.

Can I amend my order?

It may not be possible to amend or cancel your order, as it may have already been despatched.

Please contact our Customer Service Team here with your order number and amendment or cancellation request, and they can confirm if this is possible.

Can you deliver to an overseas store?

No, Click and Collect orders can only be collected from one of our UK stores.

Which products are available for Click and Collect?

All products available on www.whittard.co.uk are available for Click & Collect, excluding Jura Coffee Machines, Sage Tea and Coffee Machines, Tea and Coffee Club subscriptions and E-Vouchers.

Can I pay for my Click and Collect order when I collect it?

No, we take payment at the time we receive your order, once we have checked and accepted your card details and stock availability.

What happens if I want to return my Click & Collect order?

We hope you are happy with your order, but if you wish to return a product to us for any reason, you may do so within 30 days of the despatch date to one of our stores or to our freepost Returns address. The item must be in a saleable condition and in its original undamaged packaging. We will refund the price or replace the product should you so wish.  Click here for further information.

At Whittard, we offer a Taste Guarantee Policy.

Our Taste Guarantee means that if anything fails to meet your expectations you can return for an exchange or full refund – just remember to enclose your order confirmation or delivery note if you're returning it by post or popping in store. That way you're free to try something new, without the risk of disappointment.  Find out more about the Taste Guarantee policy here.

Please contact our Customer Service Team here should you have any concerns.

Who can I contact if I have an issue with my order?

If you have any concerns about your order or the collection, please contact our Customer Service team here or contact your chosen store for further assistance.

Please click here for further information on our Click and Collect service.

Ordering

Can I amend or cancel my order?

It may not be possible to amend or cancel your order, as it may have already been despatched.

Please contact our Customer Service Team here with your order number and amendment or cancellation request, and they will confirm if this is possible.

How do I apply a discount code to my order?

A valid promotion code must be applied to your order by entering it into the Discount Code box on the basket page of the checkout process.

Can I place an order by telephone?

Yes, you can contact our Customer Service Team here to place an order by telephone between the hours of 9am and 5.30pm, Monday - Friday (except for bank holidays)

Why isn’t my discount code working?

There could be a number of reasons why your discount code isn't working:

-          Ensure the promotion code is valid.

-          If you have seen the promotion code on an Email from Whittard, please refer to the Terms and Conditions on the bottom of the Email which will confirm any exclusions

-          The code must be entered in its correct format into the voucher code box on the first basket page of the checkout process.

-          If the particular promotion code entitles you to a free gift, a pop-up box should appear when applying the promotion code. Please click to add the gift to your order.  The free gift will not appear on your order if you do not add it to your order.

-          Only one promotion code can be applied per order.

-          The discount code will not apply on the order if you have added Sale/Outlet items, a Tea and Coffee Club Subscription or Direct Dispatch products (Jura Coffee Machines or Sage Tea and Coffee Machines), unless otherwise stated.

-          Promotion codes cannot be used in conjunction with an E-Voucher.

-          Some discount codes & promotions may only be valid on specific spend thresholds which will be present in any promotional communication via email, forum, affiliates or any other marketing collateral. This spend threshold must be adhered to in order to redeem the offer, and may not include Sale/Outlet items.

Can I use more than one discount on my order?

Only one valid promotion code can be used per order.

Promotion codes are not eligible on orders with any Sale/Outlet items, E-Vouchers or Direct Dispatch products (Jura Coffee Machines, Sage Tea and Coffee Machines) unless otherwise stated.

Ocassionally, discounts and promotions can be used together if stated on the promotion's terms and conditions.

How can I pay for my order?

We accept payment online by Visa, MasterCard, Amex, Maestro and PayPal.  You can also redeem a Whittard E-Voucher by applying the E-Voucher code on the payment section at checkout.

Please note that we don't accept payment by PayPal when placing orders by telephone with our Customer Service team.

Please click here for further information.

Can I redeem a promotion code at my local Whittard store?

Unless otherwise stated, promotion codes can only be redeemed on orders placed on the Whittard website: www.whittard.co.uk

Why haven't I received my free gift with my order?

There could be a number of reasons why your free gift did not add to your order:

-          Ensure the promotion code is valid.

-          If you have seen the promotion code on an Email from Whittard, please refer to the Terms and Conditions on the bottom of the Email which will confirm any exclusions

-          The code must be entered in its correct format into the voucher code box on the first basket page of the checkout process.

-          If the particular promotion code entitles you to a free gift, a pop-up box should appear when applying the promotion code.  Please click to add the gift to your order.  The free gift will not appear on your order if you do not add it to your order.

-          Only one promotion code can be entered per order.

-          The discount code will not apply to your order if you have added Sale or Outlet items, a Tea and Coffee Club Subscription or Direct Dispatch products (Jura Coffee Machines or Sage Tea and Coffee Machines), unless otherwise stated.

-          Promotion codes cannot be used in conjunction with an E-Voucher.

-          Some discount codes & promotions may only be valid on specific spend thresholds which will be present in any promotional communication via email, forum, affiliates or any other marketing collateral. This spend threshold must be adhered to in order to redeem the offer, and may not include Sale/Outlet items.

Why is the 10% discount on my first order not applying?

This may not apply ti your order for the following reasons:

-          If you have ordered sale/outlet items, this discount cannot be used in conjunction.

-          Only one promotion code can be used per order, so please ensure no other discount codes have been applied to the                      order.

-          If you have ordered before, this discount will not apply as it is only available for first time customers.

General FAQs

Can I get a tax refund on my web order?

Orders placed on www.whittard.co.uk are not entitled to a tax refund.

Can I get a VAT receipt for my order?

If you would like to receive a VAT receipt for your web order, please contact our Customer Service team here with details of your order, and they will arrange for this to be sent to you via email.

What is your ethical policy?

Whittard of Chelsea was established in 1886 with the principle of 'buying the best' and this still remains the cornerstone of the business today.

Our approach is to develop long-term relationships with suppliers. We only work with tea, coffee and hot chocolate specialists who take a responsible approach to their growers and working conditions.

We aim to source responsibly by using different certifications such as organic, fairtrade and RFA (Rainforest alliance) for different products. In addition we are continuously reviewing and improving our recycling policies so as to minimise our environmental impact.

Why does my coffee have a short best-before date?

Whittard of Chelsea offers its customers premium coffee and tea; the best-before date on our fresh roasted and ground coffee is an advisory date for when the coffee is at its utmost freshest and best tasting.

Our coffee is dispatched to our Home Shopping Department within 7 days of roasting.  We have strict rules of rotation of the coffee to ensure our freshest coffee is being sold at any time.

Please be informed that this date does not mean the coffee is not usable after this time, as coffee does not go off, but rather loses its quality in flavour.

We offer a Taste Guarantee Policy, which means that if anything fails to meet your expectations you can return for an exchange or full refund.

Find out more about the Taste Guarantee policy here.

Please contact our Customer Service Team here should you have any concerns.

Does Instant Tea contain caffeine?

Our Instant Teas contain an extract of black tea and therefore contains a small amount of caffeine, approximately 0.01% caffeine.

My order is for a gift, will there be prices on the delivery note?

No, we don't show any prices on the paperwork sent with order deliveries.

Are your drinks suitable for vegans?

All Coffees are suitable for Vegans.

All Teas are suitable for Vegans, EXCEPT for White Chocolate and Petit Macaron.

All Instant Teas are suitable for Vegans.

Our below Hot Chocolates are suitable for Vegans:

  • Luxury Hot Chocolate
  • Caramel Flavour Hot Chocolate
  • Salted Caramel Flavour Hot Chocolate
  • Dreamtime Flavour Hot Chocolate
  • Chilli Flavour Hot Chocolate
  • Rocky Road Flavour Hot Chocolate
  • 70% Cocoa Flavour Hot Chocolate
  • Orange Flavour Hot Chocolate
  • Amaretto Flavour Hot Chocolate
  • Tiramisu Flavour Hot Chocolate
  • Banoffee Flavour Hot Chocolate

Our below Hot Chocolates are NOT suitable for Vegans:

  • Luxury White Hot Chocolate
  • Praline Flavour White Hot Chocolate
  • Crème Brulee Flavour White Hot Chocolate
  • Strawberry Flavour White Hot Chocolate
  • Mint Flavour Hot Chocolate
  • 60% cocoa Flaked Drinking Chocolate
  • 77% cocoa Flaked Drinking Chocolate
  • Vanilla Caramel flavour Flaked Drinking Chocolate
  • White & Dark Flaked Drinking Chocolate

Are your drinks suitable for vegetarians?

All Coffees are suitable for Vegetarians.

All Teas are suitable for Vegetarians.

All Instant Teas are suitable for Vegetarians.

All Hot Chocolate flavours and drinks are suitable for Vegetarians.  Please note that our mini marshmallows are NOT suitable for vegetarians.

Please contact our Customer Service Team here for further advice and information about a particular product.

Can I buy a Gift Voucher online?

Yes, you can purchase an E-Voucher on our website which can be redeemed online.

Click here to redeem an E-Voucher.

You can purchase paper Gift Vouchers in our stores which can be redeemed at any of our UK stores.

Click here to read our terms and conditions.

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