When you use our website we may collect the personal information that you provide. This information may consist of:
Name, address, phone number, delivery address, email address, credit card details and details of the items you've ordered.
We use this information in a number of ways:
- To ensure the smooth processing & delivery of your order, or to contact you if there is a problem with your order.
- To allow us to make any subsequent visits you may make to our website as easy as possible, meaning you don't have to resubmit certain information each time you shop with us.
- To occasionally contact you should we have any offers or information related to the goods you purchased with us previously.
- To profile our customer database to help us improve our service and product range and to help us attract similar customers. This may involve working with third party analysis companies.
Our website may also use a website recording service which may record mouse clicks, mouse movements, page scrolling and any text keyed into website forms. Data collected by this service is used to improve our website usability. The information collected is stored and is used for aggregated and statistical reporting, and is not shared with anybody else.
Our customer's privacy is of the utmost importance to us and we will never release your details to third party organisations for the purpose of marketing or communications without your prior agreement. Whittard of Chelsea operates a positive OPT IN option for anyone choosing to receive marketing information from carefully selected third parties. You can opt in to receive third party information by accessing your account pages or by clicking here.
We will occasionally contact you via email or mail about Whittard of Chelsea products and services that we believe would be of interest and benefit to you, based on your previous activity on our website. If you would prefer not to receive this information you can OPT OUT at any time by visiting your account pages or clicking the unsubscribe link in the email.
Whittard of Chelsea strictly comply with the requirements laid down by the Data Protection Act 1998, and the Distance Selling Directives and are therefore obliged to ensure that your personal data is kept secure and up to date and to respect your wishes. You may contact us at any time to request a copy of all data and information we hold on you as a customer. You may also contact us to amend or update your details at any time by calling a member of our customer service team on 0800 015 4395. You can amend your personal account details by visiting your account pages, or by clicking here
Cookies cannot read any other information that may be stored on your hard drive, or access any other information about you or people who may use your computer. Only Whittard of Chelsea can access the information provided by these cookies.
Whittard of Chelsea use the latest Secure Server Technology to ensure that all data submitted through our website is protected to the highest standards.
Secure Socket Layer (SSL) encryption is used to ensure that all credit card and transactional information is secure. You can tell when the web page your using is secure as the letters 'https' will replace 'http' in the browser address window. You will also notice a yellow padlock appear either next to your browser address window or at the bottom of your browser window.
Verified by Visa and Mastercard® Securecode™
Whittard of Chelsea also use Verified by Visa and Mastercard® Securecode™ services to ensure our payment cards are as secure as possible. These services help protect your card against fraudulent use online. If you forget your Verified by Visa or Mastercard® Securecode™ passwords, you will have to contact the service providers directly as this is not information that is available to Whittard of Chelsea.