COVID-19 Update - last updated 19/06/20

We’re excited to announce that we’ve reopened selected Whittard stores. Our intention is to reopen all of our stores in the coming weeks, and we’re working through the details of each store reopening date. To find out which stores will be opening, please visit our store updates page here. Our Click & Reserve service will be available at all open stores, excluding outlets.

To our international customers, please do note that we are seeing some delivery delays in certain areas of France, Chile, Italy and Austria.

Please rest assured, our warehouse team are working hard, while following the strictest levels of hygiene guidance, to ensure your deliveries are safe, on track and with you as quickly as possible.

Whittard of Chelsea delivers to the UK as well as to selected international countries.

We offer four UK delivery services:

1. Standard Delivery £3.95

  • Service available to UK mainland, Scottish Highlands and Islands, Sark & Herm, Isles of Scilly, Isle of Wight, Isle of Man, Guernsey, Jersey and Northern Ireland.
  • Orders will usually arrive between 3 and 5 working days after placing your order.  

Standard deliveries within the UK are made by courier and delivered between 9 a.m. and 5 p.m. Monday to Saturday, excluding bank holidays. Please note that couriers can occasionally deliver your order outside these hours, particularly during peak seasons.

2. Standard UK deliveries over £35 qualify for FREE DELIVERY

  • Only valid on standard UK deliveries valued at £35 or more, after other discounts have been applied, excluding postage and packing related charges.
  • Only valid on orders to UK destinations, including the Scottish Highlands and Islands..
  • An order constitutes a single delivery to a single address.
  • Free Delivery is not available with our Premium, Next Day Delivery service.

Standard deliveries within the UK are made by courier and delivered between 9 a.m. and 5 p.m. Monday to Saturday, excluding bank holidays. Please note that couriers can occasionally deliver your order outside these hours, particularly during peak seasons.

3. Click & Collect and Click & Reserve: FREE.

Please note: Click & Reserve will be available again in all of our shops as they reopen, excluding outlets. Click & Collect will remain currently unavailable.

  • Only available for delivery to the UK.
  • Orders will be available for collection from your chosen store between 2 and 5 working days after placing your order. 
  • Click & Reserve orders will be available within 3 working hours.
  • Click & Collect orders will be held in store for 10 days, after which point your order will be cancelled and refunded in full.
  • Click & Reserve orders will be held in store for 3 days, after which point the order will expire. 
  • You will not be able to collect your order without bringing your order number to store with you.
  • Gift Boxes and hampers are not available with our Click & Reserve service, but can be delivered through Click & Collect.

4. Premium Next Day UK Delivery £6.95.

  • The Next Day service is available to the UK mainland only. Orders to the Scottish Highlands and Islands, Sark & Herm, Isles of Scilly, Isle of Wight, Isle of Man, Guernsey, Jersey and Northern Ireland will take longer to arrive.
  • If you place your order on the website, or through our Customer Services Team, before 5pm Monday to Thursday, we will deliver the next working day. If you place your order on a Friday before 5pm, we will deliver it on the following Monday, unless this is a bank holiday. If you place your order on a Friday after 5pm, we will deliver it on the following Tuesday, or Wednesday if the Monday is a bank holiday. If your order is placed on a Saturday or Sunday, your order will be delivered the following Tuesday. During the Christmas period, this service will be replaced by an express delivery option, guaranteed to arrive in time for Christmas.
  • Please note that this service is not available for the following post codes:
    AB31-38, AB41-56, FK17-21, IV1-63, KA27-28, KW0-14, PA20-78, PH15-29, PH 30-33, PH45-48, PH34-44 and PH49-50
  • Orders to the following postcodes will take up to 4 working days to arrive, using this service:
    HS1-9, KW15-17 and ZE1-3
  • We no longer to ship to Taiwan from Whittard.co.uk but our partner website means you can shop direct at Whittard-tw.com, giving you more time to enjoy your favourite products - and less time waiting for international orders.

Premium, next day or express services are delivered between 9 a.m. and 5 p.m. Monday to Friday, excluding bank holidays. Please note that couriers can occasionally deliver your order outside these hours, particularly during peak seasons.

Both of our UK couriers, Yodel and DPD, have smartphone apps to help you track and manage your delivery.

All Whittard of Chelsea orders are processed Monday to Friday, excluding Bank Holidays. Orders placed over the weekend on our standard delivery service will be processed on Tuesday (Wednesday after a Bank Holiday Monday) and premium, next day orders placed over the weekend will be processed on Monday (Tuesday after a Bank Holiday Monday).

If you are not at home between 9:00am and 5:00pm Monday to Friday, we recommend arranging delivery to your work address. If we do attempt to deliver to you at home and no one is in, our couriers will leave a card telling you about how to re-arrange or collect your delivery. Any unclaimed or undelivered orders will eventually make their way back to our warehouse.

Deliveries to BFPO Addresses

Deliveries to BFPO addresses are charged at our UK standard delivery rate of £3.95. The parcel will be sent to the BFPO sorting office. Unfortunately we are unable to provide any tracking information after the parcel arrives at the BFPO sorting office and onwards. Whittard of Chelsea will not be liable for any loss or damage of the goods delivered to a BFPO address.
Please ring our customer service for further information on this service should you have any concerns.

International Deliveries

Our international deliveries are charged by zone. Once you have placed your order, the delivery charge will appear in the checkout pages. Please allow up to 14 working days for international deliveries to arrive.

Please ensure that there are no restrictions on importing our products into the destination country before you place your order. If you are unsure, the local customs authority website will be able to help. 

All international orders must have a contact telephone number in order to comply with our international partner’s terms and conditions. 

Unfortunately, we are unable to delivery to US PO Boxes or APO/FPO addresses. 

Delivery Prices by Zone

Zone Average Delivery Times £ $
1 3-10 working days £7.50 €8.50 $10.00
2 3-10 working days £9.00 €10.00 $12.00
3 3-10 working days £10.50 - £15.50 €12.00 - €17.50 $14.00 - $19.00
4 3-10 working days £16.00 €18.00 $22.00
5 3-10 working days £18.00 €20.00 $24.00
6 6-10 working days £23.00 €25.00 $30.00

Please note: We're currently only able to ship into the USA using an Express Delivery service. We will return to offering a standard delivery option as soon as we are able.Express Delivery to the USA is £15.50 / €17.50/ $19.00.

Zones Defined

Please scroll right to see more Zones.

Zone 1 Zone 2 Zone 3 Zone 4 Zone 5 Zone 6
Belgium Austria Albania Japan Argentina Australia
Denmark Bulgaria Bosnia-Herzegovina Malaysia Bahrain Belarus
France Finland Canada New Zealand Brazil Egypt
Germany Hungary Croatia Norway Chile Iceland
Ireland Italy Czech Republic Qatar Hong Kong India
Luxembourg Monaco Cyprus Saudi Arabia South Korea Russia
Netherlands Poland Gibraltar Singapore United Arab Emirates  
  Portugal Greece Turkey    
  Romania Indonesia Ukraine    
  Spain Latvia Vietnam    
  Sweden Lithuania      
    Malta      
    Slovenia      
    Switzerland      
    Thailand      
    USA*      

*Please note: We're currently only able to ship into the USA using an Express Delivery service. We will return to offering a standard delivery option as soon as we are able.

Additional charges to International Orders

International orders may be subject to additional customs charges, taxes or surcharges. Please be aware that Whittard of Chelsea is not liable for any additional charges due when your order arrives in country. For information on any additional charges that you may incur, please refer to your local customs authority website.

Returns

If you wish to return a product to us for any reason, you may do so within 30 days of the despatch date to one of our UK stores or to our Freepost returns address. (Freepost is only available from within the UK). The item must be in a saleable condition and in its original, undamaged packaging. We'll refund or replace the item should you so wish.

Please keep your proof of postage, as this will mean we are able to process your refund or replacement more quickly.

We offer a Taste Guarantee policy which means that if anything fails to meet your expectations you can return for an exchange or full refund – just remember to enclose your order confirmation or delivery note if you're returning it by post or popping in store. That way you're free to try something new, without the risk of disappointment. Find out more about the Taste Guarantee policy here.

We offer a free returns address from a UK post office:
Freepost RTZI-GXAC-ZRTT
Whittard of Chelsea
C/O Cygnia Ltd
DC139 Style Way
Pineham, Northampton
NN4 9EX

Need further help?

If you still have questions regarding delivery, get in touch with our customer service team.