COVID-19 Update - last updated 26/11/20

Despite currently experiencing high volumes of orders, we are still on track to deliver all orders within the delivery promise we gave you at time of order. If for any reason this is not possible, we will ensure we keep you up to date with your order and will provide you with a new estimated date of delivery as soon as we can.

Please rest assured, our warehouse team are working hard, while following the strictest levels of hygiene guidance, to ensure your deliveries are safe, on track and with you as quickly as possible.

To our store customers, unfortunately, our store collection services are currently unavailable. To find out the latest store updates click here.

Our Delivery Promise

When ordering from Whittard of Chelsea we will give you an estimated delivery period, this is our delivery promise to you. Despite currently experiencing high volumes of orders, we are still on track to deliver all orders within the delivery promise we gave at time of order. If for any reason this is not possible, we will ensure we keep you up to date with your order and will provide you with a new estimated date of delivery as soon as we can.

UK Delivery Services:

  • Service available to UK mainland, Scottish Highlands and Islands, Sark & Herm, Isles of Scilly, Isle of Wight, Isle of Man, Guernsey, Jersey and Northern Ireland.
  • Orders will usually arrive between 3 and 7 working days after placing your order.  

Standard deliveries within the UK are made by courier and delivered between 9 a.m. and 5 p.m. Monday to Saturday, excluding bank holidays. Please note that couriers can occasionally deliver your order outside these hours, particularly during peak seasons.

Deliveries to BFPO addresses are charged at our UK standard delivery rate of £3.95. The parcel will be sent to the BFPO sorting office. Unfortunately we are unable to provide any tracking information after the parcel arrives at the BFPO sorting office and onwards. Whittard of Chelsea will not be liable for any loss or damage of the goods delivered to a BFPO address.
Please ring our customer service for further information on this service should you have any concerns.

Both of our UK couriers, Yodel and DPD, have smartphone apps to help you track and manage your delivery.

If you are not going to be at home between 9:00am and 5:00pm Monday to Friday, we recommend arranging delivery to your work address. If we do attempt to deliver to you at home and no one is in, our couriers will leave a card telling you about how to re-arrange or collect your delivery. Any unclaimed or undelivered orders will eventually make their way back to our warehouse and will be refunded.

  • Only valid on standard UK deliveries valued at £20 or more, after other discounts have been applied, excluding postage and packing related charges.
  • Only valid on orders to UK destinations, including the Scottish Highlands and Islands..
  • An order constitutes a single delivery to a single address.
  • Free Delivery is not available with our Premium, Next Day Delivery service.

Standard deliveries within the UK are made by courier and delivered between 9 a.m. and 5 p.m. Monday to Saturday, excluding bank holidays. Please note that couriers can occasionally deliver your order outside these hours, particularly during peak seasons.

Both of our UK couriers, Yodel and DPD, have smartphone apps to help you track and manage your delivery.

If you are not going to be at home between 9:00am and 5:00pm Monday to Friday, we recommend arranging delivery to your work address. If we do attempt to deliver to you at home and no one is in, our couriers will leave a card telling you about how to re-arrange or collect your delivery. Any unclaimed or undelivered orders will eventually make their way back to our warehouse and will be refunded.

Please note: Click & Reserve will be available again in all of our shops as they reopen, excluding outlets. Click & Collect is available at most of our stores excluding outlets.

  • Only available for delivery to the UK.
  • Click & Collect orders (you paid at point of order) will be available for collection from your chosen store between 2 and 5 working days after placing your order. You will receive an email to confirm your order is waiting for collection.
  • Click & Reserve orders (you did not pay at point of reservation) will be available within 3 working hours.
  • Click & Collect orders will be held in store for 10 days, after which point your order will be cancelled and refunded in full.
  • Click & Reserve orders will be held in store for 3 days, after which point the order will expire. 
  • You will not be able to collect your order without bringing your order number to store with you.
  • Gift Boxes and hampers are not available with our Click & Reserve service, but can be ordered through Click & Collect.
  • Premium, next day or express services are delivered between 9 a.m. and 5 p.m. Monday to Friday, excluding bank holidays. Please note that couriers can occasionally deliver your order outside these hours, particularly during peak seasons.
  • The Next Day service is available to the UK mainland only. Orders to the Scottish Highlands and Islands, Sark & Herm, Isles of Scilly, Isle of Wight, Isle of Man, Guernsey, Jersey and Northern Ireland will take longer to arrive.
  • If you place your order on the website, or through our Customer Services Team, before 5pm Monday to Thursday, we will deliver the next working day. If you place your order on a Friday before 5pm, we will deliver it on the following Monday, unless this is a bank holiday. If you place your order on a Friday after 5pm, we will deliver it on the following Tuesday, or Wednesday if the Monday is a bank holiday. If your order is placed on a Saturday or Sunday, your order will be delivered the following Tuesday. During the Christmas period, this service will be replaced by an express delivery option, guaranteed to arrive in time for Christmas.
  • Please note that this service is not available for the following post codes:
    AB31-38, AB41-56, FK17-21, IV1-63, KA27-28, KW0-14, PA20-78, PH15-29, PH 30-33, PH45-48, PH34-44 and PH49-50
  • Orders to the following postcodes will take up to 4 working days to arrive, using this service:
    HS1-9, KW15-17 and ZE1-3

All Whittard of Chelsea orders are processed Monday to Friday, excluding Bank Holidays. Orders placed over the weekend on our standard delivery service will be processed on Tuesday (Wednesday after a Bank Holiday Monday) and premium, next day orders placed over the weekend will be processed on Monday (Tuesday after a Bank Holiday Monday).

If you are not at home between 9:00am and 5:00pm Monday to Friday, we recommend arranging delivery to your work address. If we do attempt to deliver to you at home and no one is in, our couriers will leave a card telling you about how to re-arrange or collect your delivery. Any unclaimed or undelivered orders will eventually make their way back to our warehouse.

Our next day delivery courier, DPD, has a smartphone app to help you track and manage your delivery.

International Delivery Services

Our international deliveries are charged by zone. Once you have placed your order, the delivery charge will appear in the checkout pages. Please allow up to 14 working days for international deliveries to arrive.

We no longer to ship to Taiwan from Whittard.co.uk but our partner website means you can shop direct at Whittard-tw.com, giving you more time to enjoy your favourite products - and less time waiting for international orders.

Please ensure that there are no restrictions on importing our products into the destination country before you place your order. If you are unsure, the local customs authority website will be able to help. 

All international orders must have a contact telephone number in order to comply with our international partner’s terms and conditions. 

Unfortunately, we are unable to delivery to US PO Boxes or APO/FPO addresses. 

Please note the below table is based on working days (Monday - Friday excluding UK bank holidays).

Zone
STANDARD EXPRESS
  • Albania

3-10 days

£10.50

€12.00

$14.00

Not available
  • Argentina

3-10 days

£20.00

€22.00

$26.00

2-5 days

£24.00

€26.00

$30.00

  • Australia

6-10 days

£23.00

€25.00

$30.00

Not available
  • Austria

3-10 days

£9.00

€10.00

$12.00

2-5 days

£16.00

€18.00

$22.00

  • Bahrain

2-10 days

£18.00

€20.00

$24.00

Not available
  • Belarus

6-10 days

£23.00

€25.00

$30.00

Not available
  • Belgium

3-10 days

£7.50

€9.00

$10.00

2-5 days

£14.00

€16.00

$20.00

  • Bosnia-Herzegovina

3-10 days

£10.50

€12.00

$14.00

Not available
  • Brazil

3-10 days

£18.00

€20.00

$24.00

Not available
  • Bulgaria

3-10 days

£9.00

€10.00

$12.00

Not available
  • Canada

3-10 days

£12.50

€14.00

$16.00

3-4 days

£18.00

€20.00

$24.00

  • Chile

3-10 days

£18.00

€20.00

$24.00

Not available
  • Croatia

3-10 days

£18.00

€20.00

$24.00

Not available
  • Cyprus

3-10 days

£10.50

€12.00

$14.00

Not available
  • Czech Republic

3-10 days

£10.50

€12.00

$14.00

Not available
  • Denmark

3-10 days

£9.50

€10.00

$12.00

2-5 days

£16.00

€18.00

$22.00

  • Egypt

6-10 days

£23.00

€25.00

$30.00

Not available
  • Finland

3-10 days

£9.00

€10.00

$12.00

2-5 days

£16.00

€18.00

$22.00

  • France

3-10 days

£7.50

€9.00

$10.00

2-5 days

£14.00

€16.00

$20.00

  • Germany

3-10 days

£7.50

€9.00

$10.00

2-5 days

£14.00

€16.00

$20.00

  • Gibraltar

3-10 days

£10.50

€12.00

$14.00

Not available
  • Greece

3-10 days

£10.50

€12.00

$14.00

Not available
  • Hong Kong

3-10 days

£18.00

€20.00

$24.00

3-4 days

£22.00

€24.00

$28.00

  • Hungary

3-10 days

£9.00

€10.00

$12.00

Not available
  • Iceland

6-10 days

£23.00

€25.00

$30.00

Not available
  • India

6-10 days

£23.00

€25.00

$30.00

Not available
  • Indonesia

3-10 days

£10.50

€12.00

$14.00

Not available
  • Ireland

3-10 days

£7.50

€9.00

$10.00

2-5 days

£14.00

€16.00

$20.00

  • Italy

3-10 days

£9.00

€10.00

$12.00

2-5 days

£16.00

€18.00

$22.00

  • Japan

3-10 days

£16.00

€18.00

$22.00

2-5 days

£22.00

€24.00

$28.00

  • Latvia

3-10 days

£10.50

€12.00

$14.00

Not available
  • Lithuania

3-10 days

£10.50

€12.00

$14.00

Not available
  • Luxembourg

3-10 days

£7.50

€9.00

$10.00

Not available
  • Malaysia

3-10 days

£16.00

€18.00

$22.00

Not available
  • Malta

3-10 days

£10.50

€12.00

$14.00

Not available
  • Monaco

3-10 days

£9.00

€10.00

$12.00

Not available
  • Netherlands

3-10 days

£7.50

€9.00

$10.00

2-5 days

£14.00

€16.00

$20.00

  • New Zealand

3-10 days

£16.00

€18.00

$22.00

Not available
  • Norway

3-10 days

£16.00

€18.00

$22.00

Not available
  • Poland

3-10 days

£9.00

€10.00

$12.00

Not available
  • Portugal

3-10 days

£9.00

€10.00

$12.00

Not available
  • Qatar

3-10 days

£16.00

€18.00

$22.00

Not available
  • Romania

3-10 days

£9.00

€10.00

$12.00

Not available
  • Russia

6-10 days

£23.00

€25.00

$30.00

Not available
  • Saudi Arabia

3-10 days

£16.00

€18.00

$22.00

Not available
  • Singapore

3-10 days

£16.00

€18.00

$22.00

Not available
  • Slovenia

3-10 days

£10.50

€12.00

$14.00

Not available
  • South Korea

3-10 days

£18.00

€20.00

$24.00

3-4 days

£22.00

€24.00

$28.00

  • Spain

3-10 days

£9.00

€10.00

$12.00

2-5 days

£16.00

€18.00

$22.00

  • Sweden

3-10 days

£9.00

€10.00

$12.00

2-5 days

£16.00

€18.00

$22.00

  • Switzerland

3-10 days

£10.50

€12.00

$14.00

Not available
  • Taiwan

3-10 days

£16.00

€18.00

$22.00

Not available
  • Turkey

3-10 days

£16.00

€18.00

$22.00

Not available
  • Thailand

3-10 days

£10.50

€12.00

$14.00

Not available
  • United Arab Emirates

3-10 days

£18.00

€20.00

$24.00

Not available
  • Ukraine

3-10 days

£16.00

€18.00

$22.00

Not available
  • USA
Not available

3-4 days

£16.00

€18.00

$22.00

  • Vietnam

3-10 days

£16.00

€18.00

$22.00

Not available


Need further help?

If you still have questions regarding delivery, get in touch with our customer service team.

If you wish to return a product to us for any reason, you may do so within 30 days of the despatch date to one of our UK stores or to our Freepost returns address. (Freepost is only available from within the UK). The item must be in a saleable condition and in its original undamaged packaging. We'll refund or replace the item should you so wish.

 

Extended returns period: For orders placed in November and December, the returns period is extended until 31st January.

Please keep your proof of postage, as this will mean we are able to process your refund or replacement more quickly.

 
Taste Guarantee

We offer a Taste Guarantee policy which means that if anything fails to meet your expectations you can return for an exchange or full refund – just remember to enclose your order confirmation or delivery note if you're returning it by post or popping in store. That way you're free to try something new, without the risk of disappointment. Find out more about the Taste Guarantee policy here.



 

We offer a free returns address from a UK post office:

Freepost RTZI-GXAC-ZRTT
Whittard of Chelsea
C/O Cygnia Ltd
DC139 Style Way
Pineham, Northampton
NN4 9EX

 

 

Need further help?

If you still have questions regarding a return, get in touch with our customer service team.