Taste Guarantee
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The Whittard Taste Promise

Over 140 years of expertise in every cup.

Since 1886, we have devoted ourselves to the art of the perfect blend. For over a century, our pursuit of taste has remained uncompromising, sourcing the finest ingredients from around the world and applying generations of expertise to craft flavours that defy expectation.

But mastery alone is not enough. We believe discovering your next favourite tea, coffee or hot chocolate should be a journey of pleasure and discovery.

That is why every cup is backed by our Taste Promise. Explore boldly, try the rare, the unexpected, and the new, and if it does not meet your expectations, we will guide you, replace it, or refund it.

With over 140 years of experience in every blend, satisfaction is guaranteed.

Our Commitment to You

We have spent generations perfecting the nuances of our three core ranges. Now, we invite you to explore them with the same passion and expertise that went into their creation.

1. The Art of Tea
From a delicate Darjeeling to a robust Breakfast blend, tea demands precision. If a flavour doesn't resonate, it may simply be a matter of water temperature or steep time. Our masters are on hand to guide you or help you find a profile that truly suits your taste.

2. The Science of Coffee
Every roast, grind and extraction shapes a complex sensory experience. We want you to enjoy the unique character of each bean without compromise. If a roast isn't what you expected, we will help you discover the one that is.

3. The Craft of Hot Chocolate
Luxury lies in the richness of real cocoa. Our hot chocolates are crafted for depth, decadence and true indulgence. If a flavour, whether dark, milk or something more unexpected, does not quite meet your expectations, we will make it right.

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How the Promise Works

We invite you to explore boldly. Try the rare, the unexpected and the new, with complete confidence. If something does not meet your expectations, we offer three paths to make it right:

  • Expert Consultation: Our in-store specialists provide tailored guidance on brewing techniques. Often, a small adjustment in time or temperature is all it takes to transform the experience.
  • The Perfect Exchange: We will guide you through our collections to find a blend that better reflects your taste.
  • A Full Refund: If we cannot find a product that truly satisfies, we will provide a full refund.*.

Placing a Claim

To honour our Taste Promise, simply visit us in-store with your order confirmation or delivery note. We will take care of the rest, so you are always free to explore something new with confidence.

* Terms and Conditions apply.